Frequently Asked Questions
Everything you need to know about your Hears experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, at Hears we prioritize ethical manufacturing and use organic cotton and recycled polyesters whenever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window after purchase where you can request a cancellation or address change by contacting our support team.