Returns & Exchanges
At Hears, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures your wardrobe update is completely stress-free.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the original items in their secure packaging, ensuring all Hears designer tags and hygiene seals remain intact.
Ship It Back
Download and print your pre-paid shipping label, then drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing